Cancellation and Refund Policy

Last Updated: 15 May 2024

At Back2Organic, we strive to provide our customers with high-quality organic products and excellent customer service. If you are not entirely satisfied with your purchase, we're here to help.

1. Order Cancellation

a. Before Shipment:
You may cancel your order for a full refund if it has not yet been shipped. To cancel an order, please contact our customer service team as soon as possible at support@back2organic.farm or call us at [Your Phone Number]. Once your cancellation request is confirmed, we will process your refund.

b. After Shipment:
If your order has already been shipped, you will need to follow our return process (see below). In this case, you may be responsible for return shipping costs.

2. Returns

a. Eligibility:
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Some products, such as perishable goods, custom orders, or clearance items, may not be eligible for return. Please check the product details for specific return eligibility.

b. Return Process:
To initiate a return, please contact our customer service team at support@back2organic.farm or call us at [Your Phone Number]. Provide your order number and the reason for the return. Our team will provide you with a return authorization and instructions on how to send your item back to us. We will initiate refund with in 1-3 Days.

c. Return Shipping:
You will be responsible for paying for your own shipping costs for returning your item unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product). Shipping costs are non-refundable.

3. Refunds

a. Processing Time:
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days] days.

b. Partial Refunds:
Partial refunds may be granted in certain situations, such as for items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.

c. Non-Refundable Items:
Certain items are non-refundable, including gift cards, downloadable software products, and perishable goods. Please refer to the product description for details on non-refundable items.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@back2organic.farm or call us at [Your Phone Number]. We will provide instructions on how to proceed with the exchange.

5. Contact Us

If you have any questions about our Cancellation and Refund Policy, please contact us:

Back2Organic
Email: support@back2organic.farm
Phone: +91 7845445492